NOVA Marketing Services earns ISO Certification
St. Louis, MO. – January 23, 2012 – After nearly a year of planning and
working through an arduous process, NOVA Marketing Services has been rewarded
with ISO 9001:2008 certification. The designation means the company has been
recognized for establishing and applying a rigid Quality Management System (QMS)
for the management, order fulfillment, packaging and shipping of customer
programs and products.
NOVA Marketing Services provides on-line order
fulfillment, real-time inventory management, kitting and assembly and direct
mail. In 2005, NOVA became a subsidiary of The MATLET Group, a certified
Minority Business Enterprise and Corporate Plus® member of NMSDC. The ISO
9001:2008 certification is especially important since NOVA’s national and
regional customers are Fortune 1000 companies serving a wide range of
industries.
“When we began this process in January 2011, our objective
was to implement a QMS focused on customer satisfaction, employee development
and continuous process improvement,” said Kathy Abbett, NOVA’s President.
“Customers expect more-for-less in today’s difficult economy, so businesses need
to continually evolve and align themselves with customer expectations. The ISO
certification provides us with the tools to document and audit our processes.
Most importantly, it challenges us to identify ways to operate more efficiently
and effectively, which will impact our customers.”
The International
Organization of Standardization (www.ISO.org)
was established in 1947. It employs a system of technical committees,
sub-committees and working groups to develop international standards. ISO
9001:2008 is a global quality management standard used to update an
organization’s QMS, regardless of the company’s size. ISO certified
organizations must honor a battery of general, management and resource
requirements. NOVA’s ISO certification is good for three years and will need to
be renewed in December 2014.
“Being ISO 9001:2008 certified is our
assurance to customers that we are committed to quality,” Abbett summarized. “It
paves the way for us to enter new markets and expand our services as a result of
the disciplines that have been instilled from implementing ISO. The ISO
certification also sends a message to our prospective clients that we are
bullish about quality and dedicated to offering best-in-class service.”
NOVA Marketing Services is located in Maryland Heights, MO., a suburb of St.
Louis, and will celebrate its 20th anniversary in 2012. For more information
about the company, visit www.novamktg.com.
The employees of NOVA Marketing Services celebrated the company’s
recent designation as an ISO 9001:2008 organization.